Our Commitment to Your Privacy
At Jacqueline Smith PDC, LLC ("we," "us," "our," or the "Company"), trust is the foundation of everything we do. Whether you're exploring our free resources, joining a workshop, or engaging in one-on-one coaching, we understand that meaningful growth requires a safe and confidential environment.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit jacquelinesmithpdc.com (the "Site") or engage with our coaching services, group experiences, workshops, programs, and digital resources (collectively, the "Services"). By using our Site or Services, you agree to the practices described in this policy.
Information We Collect
Information you provide to us
- Contact details such as your name, email address, phone number, and mailing address
- Information you provide when registering for coaching, workshops, group experiences, or programs
- Content you share during coaching sessions, intake forms, assessments, or program materials
- Payment and billing information (processed securely by third-party payment processors — see below)
- Messages, feedback, testimonials, or other communications you send us
- Information submitted when downloading free resources, such as workbooks or blueprints
Information collected automatically
- IP address, browser type, and device information
- Pages visited, time spent on the Site, and referring website addresses
- General location information, such as city or region
Cookies and analytics
We use cookies and similar tracking technologies to understand how visitors use our Site and to improve your browsing experience. See "Cookies and Tracking Technologies" below for more detail.
How We Use Your Information
We use the information we collect to:
- Deliver and personalize our coaching services, workshops, group experiences, and programs
- Communicate with you about appointments, program details, and account matters
- Send newsletters, updates, and marketing communications — only with your consent, and with the option to opt out at any time
- Process payments and manage billing through secure third-party providers
- Improve our Site, content, and Services based on how they are used
- Maintain the security and integrity of our Site and Services
- Comply with legal obligations and enforce our policies and agreements
We do not use information shared during coaching sessions for marketing purposes without your explicit permission.
Confidentiality of Coaching Information
We recognize that coaching often involves sharing personal, sensitive, and sometimes vulnerable information. Any information disclosed during coaching sessions, assessments, or related communications is treated as confidential and is used solely to support your coaching experience. We do not share the content of your coaching conversations with third parties except as required by law or with your explicit consent.
Coaching is not a substitute for licensed mental health, medical, financial, or legal services, and this confidentiality commitment does not constitute a legal or clinical privilege.
Data Security
We take reasonable administrative, technical, and physical measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure, reputable third-party platforms for payment processing, data storage, and communications.
While we work diligently to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to provide our Services, maintain business and legal records, and comply with applicable laws. When information is no longer needed for these purposes, we take reasonable steps to securely delete or anonymize it.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to certain legal exceptions
- Opt out of marketing communications at any time, using the unsubscribe link in our emails or by contacting us directly
- Request a copy of your information in a portable format, where applicable
California residents (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, request deletion of your information, correct inaccurate information, and opt out of the "sale" or "sharing" of personal information. As stated above, we do not sell your personal information. You will not be discriminated against for exercising your privacy rights.
To exercise any of these rights, please contact us using the information below. We will respond to verified requests in accordance with applicable law.
Children's Privacy
Our Site and Services are not directed to, and are not intended for use by, children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
Third-Party Links
Our Site may contain links to third-party websites, tools, or resources that are not owned or controlled by Jacqueline Smith PDC, LLC. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.
International Users
Our Services are primarily intended for individuals located in the United States. If you are accessing our Site or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and service providers are located, and where data protection laws may differ from those in your country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable laws. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.